Integrated contact centre
Running a small business isn’t always a 9–5 job. Your potential customers will want to purchase from you at their convenience and that may not be convenient for you. As part of our package we provide a full contact centre service.

Our contact centre provides an interface between you and your customers. We take on the role of your staff (answering calls in your company name) to ensure that communication (orders, suggestions, compliments and complaints) from your customers is dealt with professionally and quickly to ensure that they will purchase from you and more importantly tell all of their friends about you.

The contact centre is open from 8 am to 10 pm Monday to Saturday and 10 am to 8 pm on Sundays to ensure maximum accessibility to your customers allowing them to receive support at their leisure. Our fully trained teams deal with your calls, and where appropriate will seek your advice and respond to the customer on your behalf, taking the pressure off you to run your business.

Branded Customer Support
Within your branded Internet store you will have access to your own branded customer support. Providing you with your own national rate telephone number. Any calls to this number will be answered in your company name.

Technical Support
Within your online management tools you are provided with a direct interface to Technical Support to assist with any technical queries that may arise from managing your branded Internet store or using the online management tools.